Inbound Call
Center Specialist

For over two decades, Flowz has been the #1 remote assistant provider for executives. We provide:

Outsource Your Tasks to an Inbound Specialist

Are you inundated with consumer inquiries? Our inbound specialists oversee all your incoming queries and enhance customer experience.

Customer Support

Customer questions and complaints can be promptly answered when you outsource them to us.

Help Desk

We help you reduce customer wait times. Our experts ensure prompt resolution for your customers.

Inquiry Handling

Customer inquiries can be overwhelming. Our experts handle customer queries and address concerns 24*7.

Toll-Free Services

Toll-free numbers can make you more accessible to customers. It also gives your company global accreditation.

Product Information Requests

Our professionals can handle any type of product information request and help you outshine competitors.

Technical Support

Flowz’s technical support staff ensures you resolve all technical queries accurately and on time.

Chatbot Based Solutions

Flowz's chatbot support enhances your customer engagement whilst saving time and resources.

Email and Social Media Support

We offer end-to-end multi-channel support. Our agents are adept at resolving customer issues through email and social media.

Quality Monitoring Services

We specialize in sourcing experienced call center reps. Each call is quality-checked to ensure that we meet premium quality standards.

Inbound Sales Service

Our inbound sales reps help you throughout the sales cycle. They handle strategy, enablement, CRM, sales coaching, and more.

Upselling & Crosselling Services

Our reps can persuade your clients to upgrade to a premium category. They also educate your customers about other relevant offerings.

Why Choose an Flowz Inbound Specialist?

Flowz Inbound Specialist

In-House Employee

Why Flowz’s Executive Virtual Assistant?

01.

Efficiently Managed High Call Volumes

Flowz’s agents have vast expertise in managing peak call hours and resolving customer queries.

02.

Multilingual Call Center Reps

Our specialists are fluent in English, Spanish, Filipino, Mandarin, and Latin, which gives you a competitive edge.

03.

24*7 Omnichannel Service

Flowz’s call center reps interact with customers via phone, email, and social media to ensure an immediate response.

04.

Complementary Premium Software

Our call center services come with free software that includes cloud-based platforms, VoIP, email, and webchat.
How We Work

Analyze

We analyze your business goals and identify your staffing and software needs.

Source

We source the perfect virtual assistant/s who can meet your specific requirements.

Train and Monitor

Our team lead sets KPI expectations, trains and monitors your staff, and oversees your project.

Provide Reports

We share weekly quality reports and bi-weekly feedback emails on your staff’s progress.

Other Call Center Specialists

Out_bound_solutions

Outbound Specialist

Our outbound specialists are trained to provide best-in-class solutions like collection services, appointment scheduling, lead generation, and more.
BackOffice_support

Back Office Specialist

Grow your company’s bottom line with a host of back office services like appointment setting, billing and payment, and business support services.
Answersing_services

Answering Specialist

Get your hands on our multilingual answering specialists, who work round the clock to address all your customer queries on time.

Remote Staffing We Provide

Flowz has been sourcing talented virtual assistants for its clients since 2001. We strive to help business owners lighten their operational workload so they can focus on scaling their businesses.
No job role is off-limits for us. Reach out to hire specialists like engineering estimators, medical billers, legal assistants, etc. Learn More
Build stronger sales pipelines with Flowz. Outsource prospect appointment setters, sales support reps, and call center specialists. Learn More
Our marketing experts streamline all your online marketing needs. Flowz SEO assistants help your technical leads with PPC management, SEO fixes, etc. Learn More
Hire our app developers to build your apps from concept to implementation. Flowz’s website developers help create websites that meet your technical and design needs. Learn More
Simplify your operations with Flowz. Outsource inventory management experts, order management specialists, graphic designers, and more. Learn More
Invest in premium graphics design experts for your print or digital publishing projects. We follow your branding guidelines to the tee and ensure to use the right font and optimize your images. Learn More
Flowz’s finance professionals create reports, process invoices, monitor cash flows, and manage and configure accounting software. They also handle various other clerical tasks. Learn More

Why Flowz?

Rapid recruitment process
Weekly performance reporting
Absolute data protection
Lowered employment costs
Remote staff will work on your schedule

Take a Listen to Our Customers

Flowz provides the full spectrum of services.  As I think about our growth, that partnership has been a very important part of it. Our industry is complex, and our ability to grow quickly is depending on partners like Flowz.

David Nicholson

CEO, Polyconcept North America

Melody Collet

VP Of Technology, Comda

Flowz has had an immediate and positive impact on our bottom line.  Being up in Seattle, it’s difficult to find the resources you need when you need it.   With Flowz we found a group of great employees who could work for us right away and at a very cost effective rate.

Mitch Mounger

CEO, Sunrise Identity
(A Halo Branded Solutions Company)

Paul Bellantone

President, PPAI

I wish it was only me using Flowz and not my competitors.  We bought six companies and each company we buy we have integrated Flowz into them.

Bill Korowitz

CEO, The Magnet Group

David Thompson

CEO, National Pen
(A VistaPrint Company)

I think the simplest way to put it is that Flowz has a ‘can do’ attitude.  I’ve yet to present something to Flowz that they couldn’t do or figure out.  We’ve grown our business significantly and have acquired six companies.  Flowz supports and interacts with all parts of our supply chain.

Chris Jackson

VP of Supply Chain, SpinMaster

Eddie Blau

CEO & President, Innovation Line

We are not able to get more work done in a more cost effective way.  They are incredibly valuable resources and besides just the cost savings, I save about 50% in time.

Wendy Barlin, CPA

CEO, Barlin & Associates

Riad Nizam

President, Master Electronics

Flowz has really enabled us to grow faster by hiring double the talent for a single local resource cost and having multiple eyes for that solution has made us grow faster due to the increased quality and faster turn times. I foresee our relationship with Flowz the last thing a very long time and I would definitely recommend them to any health care organisation...

Abid Sattani

Elite Health Services

R.J. Radobenko

President at Global Roofing Group

We saw Flowz as a potential solution Expert. We’ve been working with Flowz for a number of years now. We get a dedicated person on our business and that works incredibly well. But the really great thing is that they are dedicated to us.

Simon Kaye

Jaguar Freight

Devin Piscitelli

President, AAkron Line

Flowz's remote staff work with engineering companies to significantly improve their bottom lines, gain access to technical staff and ramp up operations. With our business growing exponentially,

Sean Taba

CEO at Best Contracting

Inbound Call Center Staffing FAQs

An inbound call center like Flowz handles all incoming customer queries. Our dedicated inbound customer service reps monitor and address all customer queries.
An inbound call center offers customer support, a help desk, and inquiry handling. They also provide call answering, toll-free services, technical support, and more.
In an inbound process, a customer initiates a call or a query. Hence inbound customer care reps only answer incoming calls or address incoming concerns. It does not involve any outbound services.

Our Customers Say Excellent... 4.6 / 5.0 Trustpilot

Choose Remote Staffing and Join Our Diverse Group of 4000+ Customers Today!
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