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inbound-call-center

Hire Office Beacon Pros

Hire full-time or part-time staff

Pre-screened and fully qualified

One on one, direct communications

Shifts on your time zone

Download Service Guide

For over 20 years, Office Beacon has been a global leader helping businesses everywhere handle their inbound-call-center needs. Contact us today so that we can help you with your requirements.

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    Inbound Call Center Specialist

    For over two decades, Flowz has been the #1 remote assistant provider for executives. We provide:

    • World-class infrastructure and technology
    • Absolute data protection and confidentiality
    • 24/7 omnichannel support

    Hire Office Beacon Pros

    Hire full-time or part-time staff

    Pre-screened and fully qualified

    One on one, direct communications

    Shifts on your time zone

    Download Service Guide

    For over 20 years, Office Beacon has been a global leader helping businesses everywhere handle their inbound-call-center needs. Contact us today so that we can help you with your requirements.

      [dynamichidden service-name "CF7_get_post_var key='title'"]

      [dynamichidden service-type "CF7_get_post_var key='post_type'"]

      Downloading.....

      Inbound Call Center Specialist

      For over two decades, Flowz has been the #1 remote assistant provider for executives. We provide:

      • World-class infrastructure and technology
      • Absolute data protection and confidentiality
      • 24/7 omnichannel support

      Outsource Your Tasks to an Inbound Specialist

      Are you inundated with consumer inquiries? Our inbound specialists oversee all your incoming queries and enhance customer experience.

      Customer Support

      Customer questions and complaints can be promptly answered when you outsource them to us.

      • Conflict Resolution
      • Answer Phone Calls
      • Respond To Customer Concerns

      Help Desk

      We help you reduce customer wait times. Our experts ensure prompt resolution for your customers.

      • Technical Support
      • Research Answers
      • Identify Problems

      Inquiry Handling

      Customer inquiries can be overwhelming. Our experts handle customer queries and address concerns 24*7.

      • Manage Customer Inquiries
      • Order Processing
      • Answer Customer Inquiries
      • Multi-Language Customer Support
      • Email Management

      Toll-Free Services

      Toll-free numbers can make you more accessible to customers. It also gives your company global accreditation.

      • Customer Query Support
      • Lead Generation
      • Sales Support
      • Order Taking
      • Appointment Setting
      • Post Sales Customer Support

      Product Information Requests

      Our professionals can handle any type of product information request and help you outshine competitors.

      • Product-Related Inquiries

      Technical Support

      Flowz’s technical support staff ensures you resolve all technical queries accurately and on time.

      • Troubleshooting Technical Issues
      • Providing Technical Support to Clients
      • Resolving Network Issues

      Chatbot Based Solutions

      Flowz’s chatbot support enhances your customer engagement whilst saving time and resources.

      • Telegram Development Service
      • Slack Bot Development Service
      • Chatbot Facebook Messenger Integration
      • Microsoft BOT Development Service

      Email and Social Media Support

      We offer end-to-end multi-channel support. Our agents are adept at resolving customer issues through email and social media.

      • Building Email Lists
      • Building & Executing Social Media Strategy
      • Lead Generation
      • Creating Editorial Calendars
      • Creating & Optimizing Emails for Conversions and Sales

      Quality Monitoring Services

      We specialize in sourcing experienced call center reps. Each call is quality-checked to ensure that we meet premium quality standards.

      • Identifying Customer Concerns
      • Capturing Data for Customer Satisfaction
      • Optimizing the Performance

      Inbound Sales Service

      Our inbound sales reps help you throughout the sales cycle. They handle strategy, enablement, CRM, sales coaching, and more.

      • Making Sales Calls
      • Resolving Customer Concerns
      • Answering Customers’ Queries

      Upselling & Crosselling Services

      Our reps can persuade your clients to upgrade to a premium category. They also educate your customers about other relevant offerings.

      • Analyzing Customer Data and Metrics
      • Developing Upselling/Crosselling Campaigns

      Why Choose an Flowz Inbound Specialist?

      Flowz Inbound Specialist

      • No hassles related to onboarding or training.

      • Pay simply for projects/hours worked, with no employee benefits.

      • Readily available backup resources at no additional cost.

      • Complete data privacy and security through EY audits, enforceable NDAs, etc.

      In-House Employee

      • Additional resources needed for employee onboarding, and training.

      • Regardless of workload, manage long-term payments and employee benefits.

      • Scope of financial loss due to resource crunch and high turnover period.

      • Exorbitant amounts spent on managing security threats.

      Other Call Center Specialists

      Outbound Specialist

      Our outbound specialists are trained to provide best-in-class solutions like collection services, appointment scheduling, lead generation, and more.

      Back Office Specialist

      Grow your company’s bottom line with a host of back office services like appointment setting, billing and payment, and business support services.

      Answering Specialist

      Get your hands on our multilingual answering specialists, who work round the clock to address all your customer queries on time.

      Remote Staffing We Provide

      Flowz has been sourcing talented remote assistants for its clients since 2001.
      We strive to help business owners lighten their operational workload so they can focus on scaling their businesses.

      No job role is off-limits for us. Reach out to hire specialists like engineering estimators, medical billers, legal assistants, etc.
      Build stronger sales pipelines with flowz. Outsource prospect appointment setters, sales support reps, and call center specialists.
      Our marketing experts streamline all your online marketing needs. Flowz SEO assistants help your technical leads with PPC management, SEO fixes, etc.
      Hire our app developers to build your apps from concept to implementation. Flowz’s website developers help create websites that meet your technical and design needs.
      Simplify your operations with Flowz. Outsource inventory management experts, order management specialists, graphic designers, and more.
      Invest in premium graphics design experts for your print or digital publishing projects. We follow your branding guidelines to the tee and ensure to use the right font and optimize your images.
      Flowz’s finance professionals create reports, process invoices, monitor cash flows, and manage and configure accounting software. They also handle various other clerical tasks.
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      Why Choose Flowz?

      why office beacon
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      Rapid recruitment process
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      Weekly performance reporting
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      Absolute data protection
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      Lowered employment costs
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      Remote staff will work on your schedule

      Inbound Call Center Staffing FAQs

      CLIENT TESTIMONIALS

      Take a Listen to Our Customers

      Virtual Staff We Provide

      Our Customers Say Excellent... 4.6 / 5.0 Trustpilot

      Choose Remote Staffing and Join Our Diverse Group of 4000+ Customers Today!
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      DATA AND SECURITY

      Your Data is Safe With Us

      We provide top-notch security and compliance, keeping your data safe from leaks.